Privacy Policy

ORVANO is an independent web design studio working with businesses across the UK. We design and build websites for owner-run businesses, trades, studios and small practices.

For any question about privacy or about how your information is handled, you can reach us at info.orvano@proton.me.

Depending on how you interact with ORVANO, the information we hold may include:

• your name
• your business or company name
• your email address
• your telephone or WhatsApp number
• information you submit through a website enquiry or contact form
• correspondence with us by email, WhatsApp or other communication methods
• project requirements and any information you choose to provide during an enquiry
• publicly available professional or business contact information
• basic technical information that may be generated when your browser accesses the website, where applicable

We only hold the categories of information that arise from the way the website and our studio actually work — we do not gather information beyond what you provide or what is needed to serve the website.

ORVANO does not intentionally collect special-category or sensitive personal information through the website. Please do not include such information in an enquiry.

Information may be obtained:

• directly, when you contact ORVANO
• through forms on the website
• through email or other communications with us
• during discussions about a potential or active project
• from publicly available business sources — such as a business website, a public business directory, a social-media business profile, or other information deliberately made publicly available for professional or business contact

Information may be used to:

• respond to enquiries and messages
• prepare or discuss website concepts and proposals
• communicate with you about a potential project
• provide the services you have asked for
• administer client relationships
• maintain appropriate business records
• improve ORVANO's services and website
• protect the website and help prevent misuse
• make relevant business-to-business contact where that is appropriate

ORVANO does not sell personal information.

Where data-protection law applies, we rely on one or more of the following reasons for handling personal information:

• it is necessary to respond to your request or to take steps towards providing services to you
• it is necessary to perform an agreement with you
• we have a legitimate business interest that does not override your rights and interests
• we need to comply with a legal obligation
• you have provided consent, where consent is required

Legitimate interests do not make every form of marketing lawful. Where direct-marketing rules require consent or another specific condition, we consider that separately before making contact.

From time to time ORVANO may identify businesses that could reasonably benefit from our web-design services and use publicly available professional or business contact information to make relevant, targeted contact.

That information may be published on:

• the business's own website
• public business profiles
• professional or social-media business pages
• legitimate public business directories

We aim to keep this outreach limited, relevant and proportionate. It is carried out only where appropriate, and subject to the direct-marketing and privacy requirements that apply to the method of contact used.

You can ask ORVANO at any time not to contact you for marketing purposes. If you opt out or object to direct marketing, we will respect that request.

Where you opt out, we may retain the minimum information necessary on a suppression or do-not-contact record, so that you or your business are not inadvertently contacted again.

ORVANO does not sell or rent personal information.

Information may be shared only where reasonably necessary — for example with service providers that support the operation of this website or the delivery of our services, or where disclosure is required by law or to protect legal rights. Any such providers are expected to handle information only as needed for that purpose.

Some technology or service providers may process information in countries other than your own. Where that happens and data-protection law requires it, we rely on the safeguards available for that transfer to help ensure your information continues to receive an appropriate level of protection.

We keep information only for as long as reasonably necessary for the purpose it was collected, including legitimate business, legal, accounting, dispute-resolution and record-keeping purposes.

Enquiries that do not lead to a project, and general prospect information, are reviewed periodically rather than kept indefinitely. Information may be deleted or anonymised once it is no longer required — except where a minimal suppression record is reasonably necessary to honour a marketing opt-out.

We use reasonable technical and organisational measures intended to protect information against loss, misuse and unauthorised access. However, no method of transmission over the internet or of electronic storage can be guaranteed to be completely secure, so we cannot promise absolute security.

Subject to applicable data-protection law, you may have rights relating to:

• access to the personal information we hold about you
• correction of inaccurate or incomplete information
• deletion of information in certain circumstances
• restriction of processing in certain circumstances
• objection to certain processing
• portability, where applicable
• withdrawal of consent, where the processing relies on your consent

You have the right to object to the processing of your personal information for direct marketing.

Some of these rights may be subject to legal conditions or exceptions, so we may need to explain if a request cannot be met in full. Requests can be sent to info.orvano@proton.me.

If you have a concern about privacy, we would encourage you to contact us first at info.orvano@proton.me so we can look into it and try to resolve it directly.

You may also have the right to raise a complaint with the data-protection supervisory authority that applies to your circumstances or location.

This website does not use advertising cookies, tracking pixels or third-party analytics or profiling tools. We have not added marketing or behavioural tracking technologies to it.

Where storage is used at all, it is limited to what is technically necessary for the website to function and to serve pages correctly. If we introduce any non-essential technology in future, we will update this policy and put an appropriate consent mechanism in place before it loads.

This website may link to third-party websites, including live project demonstrations. Those sites are operated independently, and ORVANO is not responsible for their content or their privacy practices. We would encourage you to review the privacy information published on any site you visit.

We may update this Privacy Policy occasionally to reflect changes in our practices or in applicable requirements. The current version is always published on this page, together with the date it was last updated.

ORVANO
Independent web design studio
Email: info.orvano@proton.me
Website: orvano.co.uk